Welcome to the National Practitioner Support Service (NPSS) website. This service has been developed specifically to support local authorities to deliver improved early intervention and prevention Housing Options Services.

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Download the NPSS 2016 Conference Agenda here

NEW Progress Report on the Gold Standard Programme

NPSS launched the first Progress Report on the Gold Standard Programme at the NPSS Conference 2015.

It has been a little over two years since the gold standard programme commenced and since that date over 64% of all local authorities have embedded the programme into their local delivery plans; aligning their front line services to achieve the 10 local challenges.

Alongside the role NPSS play in supporting local authorities to prevent homelessness and enhance their front line service, a number of overarching aims have been identified for delivery by the team over the next two years; you can find these in the key recommendations section of the report.

Please follow this link to read our NEW Progress Report on the Gold Standard Programme

The National Practitioner Support Service (NPSS) is a new service set up specifically to develop and administer this framework for providing continuous improvement in front line housing services through the development and delivery of the Gold Standard Challenge. This is funded by the Department of Communities and Local Government and based on the Government report 'Making Every Contact Count'.

The challenge is a local authority, sector led peer review scheme designed to help local authorities deliver more efficient and cost effective homelessness prevention services. The challenge follows a 10 step continuous improvement approach that starts with a pledge for local authorities aspiring to ‘strive for continuous improvement in front line housing services' and culminates in an application for the Gold Standard Challenge.

This website requires log-in details and a password. These will have been sent to a lead contact within all local authorities. If you are from a local authority and wish to enquire who your lead contact is, then please contact us using the yellow message panel at the bottom of the page.

By logging onto this website, you are confirming that you are taking Step One of the 10 step continuous improvement approach by pledging to strive for continuous improvement in front-line housing services. This will unlock your access to all the FREE resources which are available on the website.