Welcome to the National Practitioner Support Service (NPSS) website. This service has been developed specifically to support local
authorities to deliver improved early intervention and prevention Housing Options Services.
Coming soon.........Key note, masterclass and workshops presentations, photographs and feedback from the NPSS National Conference 2016!
NEW Progress Report on the Gold Standard Programme
NPSS launched the first Progress Report on the Gold Standard Programme at the NPSS Conference 2015.
It has been a little over two years since the gold standard programme commenced and since that date over 64% of all local authorities
have embedded the programme into their local delivery plans; aligning their front line services to achieve the 10 local challenges.
Alongside the role NPSS play in supporting local authorities to prevent homelessness and enhance their front line service, a number of overarching aims
have been identified for delivery by the team over the next two years; you can find these in the key recommendations section of the report.
Please follow this link to read our NEW Progress Report on the Gold Standard Programme
The National Practitioner Support Service (NPSS) is a new service set up specifically to develop and administer this framework for
providing continuous improvement in front line housing services through the development and delivery of the Gold Standard Challenge.
This is funded by the Department of Communities and Local Government and based on the Government report 'Making Every Contact Count'.
The challenge is a local authority, sector led peer review scheme designed to help local authorities deliver more efficient and cost
effective homelessness prevention services. The challenge follows a 10 step continuous improvement approach that starts with a pledge
for local authorities aspiring to ‘strive for continuous improvement in front line housing services' and culminates in an application
for the Gold Standard Challenge.
This website requires log-in details and a password. These will have been sent to a lead contact within all local authorities.
If you are from a local authority and wish to enquire who your lead contact is, then please contact us using the yellow message panel at the bottom of the page.
By logging onto this website, you are confirming that you are taking Step One of the 10 step continuous improvement
approach by pledging to strive for continuous improvement in front-line housing services. This will unlock your access to all
the FREE resources which are available on the website.
- Pledge to “strive for continuous improvement in front line housing services”
- FREE one year Shelter Legal membership
- FREE legal training to all local authorities
- FREE bespoke Gold Standard training to all local authorities
- FREE ‘Value for Money’ cost efficiency assessment tool
- FREE statistical compiler
- FREE access to verified good practice examples from around the country, and other related free toolkits
- FREE Diagnostic Peer Review Toolkit
- FREE comprehensive benchmarking toolkit available to local authorities who agree to share the results of their peer reviews and VFM assessments
- If you decide to - Apply for the Gold Standard Challenge....
- To adopt a corporate commitment to prevent homelessness which has buy in across all local authority services
- To actively work in partnership with voluntary sector and other local partners to address support, education, employment and training needs
- To offer a Housing Options prevention service to all clients including written advice
- To adopt a No Second Night Out model or an effective local alternative
- To have housing pathways agreed or in development with each key partner and client group that include appropriate accommodation and support
- To develop a suitable private rented sector offer for all client groups, including advice and support to both client and landlord
- To actively engage in preventing mortgage repossessions including through the Mortgage Rescue Scheme
- To have a homelessness strategy which sets out a proactive approach to preventing homelessness, reviewed annually to be responsive to emerging needs
- To not place any young person aged 16 or 17 in Bed and Breakfast accommodation
- To not place any families in Bed and Breakfast accommodation unless in an emergency and for no longer than 6 weeks
If you are not from a local authority and wish to find out more about preventing and tackling homelessness,
then the following websites may be of assistance: