Welcome to the National Practitioner Support Service (NPSS) website. This service has been developed specifically to support local
authorities to deliver improved early intervention and prevention Housing Options Services.
NEWS - NPSS and CIH joint briefing paper
The National Practitioner Support Service is pleased to share with you a joint briefing aimed at supporting
local authorities to develop homelessness prevention solutions. This briefing was developed in partnership with colleagues from the Chartered Institute of Housing.
NPSS would like to take the opportunity to thank the many local authorities who contributed to this briefing through
their ongoing work to provide early intervention and prevention based services.
Please click the image below to download a copy of the briefing paper.
The National Practitioner Support Service (NPSS) is a new service set up specifically to develop and administer this framework for
providing continuous improvement in front line housing services through the development and delivery of the Gold Standard Challenge.
This is funded by the Department of Communities and Local Government and based on the Government report 'Making Every Contact Count'.
The challenge is a local authority, sector led peer review scheme designed to help local authorities deliver more efficient and cost
effective homelessness prevention services. The challenge follows a 10 step continuous improvement approach that starts with a pledge
for local authorities aspiring to ‘strive for continuous improvement in front line housing services' and culminates in an application
for the Gold Standard Challenge.
This website requires log-in details and a password. These will have been sent to a lead contact within all local authorities.
If you are from a local authority and wish to enquire who your lead contact is, then please contact us using the yellow message panel at the bottom of the page.
By logging onto this website, you are confirming that you are taking Step One of the 10 step continuous improvement
approach by pledging to strive for continuous improvement in front-line housing services. This will unlock your access to all
the FREE resources which are available on the website.
- Pledge to “strive for continuous improvement in front line housing services”
- FREE one year Shelter Legal membership
- FREE legal training to all local authorities
- FREE bespoke Gold Standard training to all local authorities
- FREE ‘Value for Money’ cost efficiency assessment tool
- FREE statistical compiler
- FREE access to verified good practice examples from around the country, and other related free toolkits
- FREE Diagnostic Peer Review Toolkit
- FREE comprehensive benchmarking toolkit available to local authorities who agree to share the results of their peer reviews and VFM assessments
- If you decide to - Apply for the Gold Standard Challenge....
- To adopt a corporate commitment to prevent homelessness which has buy in across all local authority services
- To actively work in partnership with voluntary sector and other local partners to address support, education, employment and training needs
- To offer a Housing Options prevention service to all clients including written advice
- To adopt a No Second Night Out model or an effective local alternative
- To have housing pathways agreed or in development with each key partner and client group that include appropriate accommodation and support
- To develop a suitable private rented sector offer for all client groups, including advice and support to both client and landlord
- To actively engage in preventing mortgage repossessions including through the Mortgage Rescue Scheme
- To have a homelessness strategy which sets out a proactive approach to preventing homelessness, reviewed annually to be responsive to emerging needs
- To not place any young person aged 16 or 17 in Bed and Breakfast accommodation
- To not place any families in Bed and Breakfast accommodation unless in an emergency and for no longer than 6 weeks
If you are not from a local authority and wish to find out more about preventing and tackling homelessness,
then the following websites may be of assistance: